Delivery
How much does delivery cost and how long does it take?Standard delivery - £4.95
Guaranteed Next Day Delivery - £14.95
All orders are subject to stock availability and where possible will be despatched within 2 working days. UK Deliveries are Monday to Friday only.
Alterations normally take between 7 and 10 days, unless otherwise advised.
If we need to send items from an order on a later delivery due to a lack of stock at the time of order this is referred to as a backorder. Delivery costs are for a complete order and are regardless of the number of items ordered. You will only be charged once for delivery and you will not be charged additional delivery costs for any items sent separately due to stock issues.
Can my order be delivered the next day?UK Next day orders need to be placed before 12 noon.(Subject to passing our security checks which can delay despatch)
UK next day are guaranteed to be delivered by DHL before 5.00 PM. These will require a signature on receipt. Note: Deliveries are Monday to Friday only.
We are able to despatch orders to overseas addresses. For further details, please call Freephone 0800 915 0500 (Monday – Sunday, 8.30 AM to 10.00 PM).
How do I change my delivery address?Please contact our Customer Services Department on 0800 915 0500 from 8.30 AM to 10.00 PM on Monday to Sunday.
How do I pay for my order?You can pay by any Visa, MasterCard, Delta, Switch, Solo or JCB card. To ensure that shopping on-line is secure, your credit/debit details will be encrypted through the HSBC payment gateway. Brook Taverner will not store any credit card details.
The prices displayed on our web site are in British pounds.
We currently debit money from your account the same day as completing and dispatching your order.
All orders are processed immediately, which means that we are unable to amend or cancel orders once they have been placed so please do make sure you are happy with your order before placing it. If you require additional items, you can place a new order.
If you do receive any items you no longer require or that are incorrect, you can simply return them free of charge under our no quibble guarantee for an exchange or refund.
If you have any problems or queries regarding your order after it has been placed, you can always call our customer services team on 0800 915 0500 or e-mail
All Pound Sterling (£) orders sent within the European Union are subject to Value Added Tax. This rate is set at 17.5% of the total order. (16% for despatches to Germany) Orders being sent outside of the EU will automatically have the VAT deducted.
What happens if I do not receive my order in the timeframe?It rarely happens that our customers do not receive their order within the specified timeframe for each country; however, from time to time this does occur. If your parcel does not arrive please contact our Customer Service department on 0800 915 0500 (e-mail retail@brooktaverner.com) and we will investigate the matter immediately for you.
Returns
Can I return a purchased item?If you are not satisfied with your goods, simply return them to us within 28 days of purchase, unused and with their original packaging, and we will either exchange them or refund you (please note that altered products and items damaged through wear cannot be returned). We request that you use the pre-paid address label provided and enclose your delivery note, indicating the reason for the return. We recommend that you insure the returned items, as we cannot be held responsible for goods whilst in transit to us. Please retain proof of postage.
If I return items, how soon will I be refunded?Returns will be processed and refunded as soon as we receive your returned items. Please make sure you obtain proof of postage for any returns you send to us. We aim to refund any money to your card within 1 working day of receiving your returned items.
How do I return something for an exchange or refund?Once your parcel has been received back, the exchange or refund will usually take place on the same day. Although the refund will be entered on the day of receipt, the amount will not appear on the balance of your account for 3 to 4 working days. For exchange items, as long as the requested replacement is in stock, despatch will be within 2 to 3 days. Please allow 5 working days for despatch during busy periods. If the requested item is out of stock, it will be sent out to you as soon as it is received by us.
Sizing
What are your trouser lengths?Short – 29.5 inches
Regular – 31.5 inches
Long – 33 inches
Unfinished – 36 inches (only on specified items).
Have a look at our sizing tables to help you.
Measure from the top of the inside leg at the crotch down to the point where your trouser hem would normally sit. If you are unsure of the exact measurement, order the nearest standard length.
For more help on measuring have a look at our measuring guides
Our jackets come in Short, Regular and Long sizes which refer to the length of both the jacket and the sleeve. If you are not sure of the length you require, we recommend that you measure the sleeve of a similar jacket that fits you, from the shoulder seam to the cuff.
For more help on measuring have a look at our measuring guides
Product
What is Merino wool?Wool from the Merino sheep.
What does Super 100’s and Super 110’s mean?The number stands for the quality of wool used to make the fabric. The higher the number the better and finer the wool quality.
What does half-canvas mean?Half-canvas is the definition of the construction of the jacketing resulting in a superior fir and finish with excellent shape retention. Half-canvas is typically used on a hand-tailored garment.
What is piano facing?Piano facing is the term used to describe the shaped cloth piece around the inner jacket pocket.
What does jetted ticket pocket mean?It is the smaller secondary flap pocket on the jacket exterior.
What is a basting stitch?The white basting stitching is applied on the exterior of the garment to stabilise the garment during transit. Basting stitching should be removed carefully before the garment is worn.
What is a floating chest piece?A floating chest piece is the phrase used to describe the internal construction of a ‘non’ half-canvas jacket.
What is a clasp and French bearer?Clasp is the term used to describe the metal hook and bar fastening at the front of the waistband. French bearer is the terminology used to describe the shaped extension found behind the fly of a trouser that buttons internally and gives support to the waistband.
What does Enzyme washed mean?This is a washing process that gives the fabric a much softer and luxurious hand feel.
What is Columbia stitching?This is the term used to describe the hand effect on the jacket lining.
What does Saxony Wool 520G mean?This relates to the weight (per metre) of the fabric used to construct the garment.
What is the comfort stretch waistband?This is new innovative technology that allows fabrics to stretch up to 1 inch around the waist for ultimate fit.
What does classic fit mean?Classic fit means that the garment is more generously proportioned resulting in all round comfort and satisfaction.
What does fashion fit mean?Fashion fit is a more contemporary silhouette being more shaped at the waist. The buttons generally fasten slightly higher and the pockets are normally slanting.
What is the width of the trouser hem?All trouser hems are about 18 inches.
General
Is the Brook Taverner website secure?You can order on-line from Brook Taverner with complete confidence and peace of mind. Our on-line ordering system is fully secure. When you reach the ordering process the address at the top of the browser window will appear as https://www rather than http://www. You will also notice a padlock appears at the bottom of the browser window. These are signs that the area is secure. All credit card transactions conducted from this site are encrypted, this means that your credit/debit card details will be coded during transit and are therefore unusable by any party other than Brook Taverner. We do not store any credit card details.
How do I know my order has been accepted?You will receive an e-mail confirming you order. If you don’t have an e-mail address or did not give one then there is no confirmation process. If you have any questions or require confirmation on the order and despatch please contact our Customer Service department on 0800 915 0500 e-mail retail@brooktaverner.com
How do I contact customer services?We remain committed to ensuring home shopping is an enjoyable and effortless experience. If you have any questions, comments, concerns or suggestions on how we can improve our service to you, please let us know.
E-mail us: retail@brooktaverner.com
Telephone us: 0800 915 0500 (8.30 AM to 10.00 PM Monday to Sunday).
Write to us:
Brook Taverner Ltd.
Haincliffe Road
Keighley
West Yorkshire
BD21 5BU
We're always delighted to hear from you.
If you would prefer to receive a complimentary copy of our Brochure we would be delighted to send one. You simply click here to go to the Request brochure page and fill in your details.
I really wanted an item but the website says it’s sold out. Is there any chance you have one floating around?If an item is showing as sold out on the website, we will not be planning to restock it. However, it is always worth going onto the ‘Stockists’ page, as there may well be a shop just around the corner from you with exactly what you are looking for. Click here to Find Your Nearest Stockist
I purchased an item at a shop, can I return it?You would need to take it back to the shop that you bought it from. To make it easier for you to find us, we have our own shops and website, as well as selling our product through other retailers all over our Queen’s fair country. So when you buy something from one of our retailers, you would have to comply with their returns policy (not ours), and take it back to them.
