Very happy with my purchase
Very happy with my purchase, will buy again.
Service provided fully as promised
Quite simple. I received what I ordered exactly at the time that I had requested. The goods were exactly as described and of the quality that the catalogue led me to believe. Nothing to criticise yet nothing exceptional to warrant 5*.
Suit to die for
The quality of the suit is excellent, really pleased. Size indicator was spot-on. Customer services / order dept very helpful and pleasant. Very easy to deal with. Packaging was brilliant as suit arrived in immaculate condition. Everything excellent. The only negative is the third party couriers who tried to deliver the parcel on two occaissions on the same day. They left a card to say they had tried to deliver, but it had no information on it except for a reference number. We had to log onto the website to find the contact details. Which we did and eventually received the delivery 6 days later. In summary great product and service except for the third party couriers..... Which is a shame as 100% otherwise. Would be interesting if I receive a response as most feedback surveys never respond
Good quality suits at good price.
I have been buying Brook Taverner suits for several years for my son. They are good quality suits at a reasonable price, I can buy extra trousers as these wear more quickly than the jackets and get the correct length trousers. He is 6'3" so I get the unfinished length and have a minimal hem put on.
I was specific in what I ordered and am pleased to say; that's what was delivered. Makes a pleasant change in this modern world. I value personal service. And, the quality of the merchandise is first rate.
I've ordered twice now and been very impressed with the way my orders have been dealt with. I'm always kept informed where my orders and deliveries made when they say they are going be made. Being a new customer sizes are always challenging and I've have to return things twice. This process is very straight forward easy and dealt with swiftly. Again you are always kept informed. First Class well done
Choice is good, quality is high, and in the rare event of a return, everything is dealt with in just a few days. Once you have your size worked out from your first order, the fit for other items is consistent, so you can buy with confidence. Very straightforward, and highly recommended.
Found Brook Taverner to be a very good company with great prices and wonderful service Would recommend them highly!
Excellent service and quality, very pleased.
Easy purchase, speedy delivery and quality suit
Will be using again
I have a bought a suit and four shirts so far and I must say I'm very impressed. I'm impressed with the service, quality of product and the prices. I fully intent to use again and will be recommending to people at work
Quality the best, delivery speedy
Ordered a new suit on Sunday, it was delivered on Wednesday and was a perfect fit, you cannot get better than that!
Fantastic and quick service
6th time I have used this online purchase and delivery service provided by Brook Taverner. Excellent service and product from start to finish. Wonderful ... thank you. Its nice to have such confidence in an online service ...
I purchased a Suit, Jeans and a Shirt all for my husband, all arrived beautiful packed and all fitted perfect husband very pleased and so was i, so pleased I have ordered several more items for him for christmas. All in all a very good company and I would recommend them to anyone.
Friendly staff on the phone. Easy return and replacement when I needed to change size.
Brook Taverner never fail to put a smile on my face..
I have been wearing Brook Taverner now for nearly 15 years and despite the ups and downs of life and the changes in economy, they have maintained a consistent quality that other suppliers wish they could aspire to. I will keep Brook Taverner as my main source of wear not only because of the service they provide, but the quality of the garments and durability of all they produce. Keep me smiling when ever my box turns up and I'll keep on buying..
great products at a realistic price.
customer service excelled when I had to change a size.
Excellent value for money
I was looking for a replacement lightweight durable travel suit - something that would survive a 5-10 hour flight and still be wearable to a business meeting at the end of it. I look at various providers from M&S through to online only businesses and decided to give Brook Taverner a go. Their website was easy to navigate and I quickly found what I was looking for in the right size, and the ordering process was equally simple. Customer service was good - i received an email letting me know there would be a delay on one part of my order and offering me the chance to receive the items separately if I wanted. When it arrived it was well packed and in perfect condition. It was well cut, fitted well and was exactly what I wanted. This suit is never going to replace my main tailored work suits, its a tenth of the price, but it is exactly what I wanted as a travel suit. and I wouldn't hesitate to recommend it as a perfect suit for someone that needs a hard wearing smart garment
The whole experience from placing the telephone order and finding the products ex stock to the on time delivery was excellent
Both quality of material and tailoring of excellent quality.
Both casual jacket and two trousers arrived promptly despite festive season. The items were well packaged. The jacket and trousers were very well tailored and the material used was of excellent quality.
Could not have been easier
Ordered a suit on line, payment was easy and the suit arrived 2 days later, exactly as ordered. Easy shopping!
Great quality, great service, great price = well pleased customer!
Ordered 40R jacket & 34W, 33L trousers, Charcoal Avalino suit with some reservations about buying a suit on-line. Suit arrived, well packaged, within a few days and fitted perfectly (I would be these standard sizes in M & S)!. Charcoal colour was also perfect as it was very dark, which was what I wanted, and also what the Brook Taverner lady had described on the phone when I rang to ask. A great quality wool blend suit, seems to be crease resistant too, which I would thoroughly recommend and I would not hesitate to buy from Brook Taverner again!
Quality and speed of delivery, excellent
Very pleased with the suit that I have received, will certainly be purchasing other items again in the future.
Very good service and product.
Brook Taverner offer an attractive range of goods. Sizes, quality and service are all exceptional.
just bought a suit fits me perfect. thanks
super great suit, i can't wait to buy another..
Excellent company with an amazing customer service vision!
I ordered a suit (which arrived very quickly) and when I tried it on, I realised I had ordered the wrong size suit jacket. I contacted the customer services via email and they got back to me within 24 hours, telling me that there was a pre-paid return postage sticker in the suit box....... Excellent, tell me which other company offers 'paid for' returns in this day and age? very few. Communications were also great, regular updates about order status. All in all, very happy customer who will use again.
Ordered two suits which arrived promptly and both were of excellent quality. Had to return one and there really is a no quibble return policy as my account was credited within the week. Extremely pleased with the suit I've kept and I plan to buy another in the near future, would have no hesitation in reccommending Brook Taverner
Simple to order on line, friendly and helpful on phone, fast delivery, all that you want when shopping !
I purchased 3 suites, I got trouser waist size wrong when I placed order, but this was not a problem and items were changed very quickly. Really impressed with overall service and will definitely shop again.
Good quality, prompt delivery, good value.
PERFECT IN EVERYWAY - DONT GET A SUIT FROM ANYWHERE ELSE!!!!
I was looking for a good quality suit quickly and came across Brook Taverner.
This possibly has to be one of the best discoveries I have ever made.
The suit was ordered ( and at a price that I still can't believe) and was delivered in 3 days - a fantastic service considering the order was placed on a Saturday Night!!
The suit is excellent quality and perfect fit - all in all FANTASTIC
I have recommended, and will continue to recommend, Brook Taverner to as many people as possible
First Class Quality and First Class Service - you cannot ask for anything more
If you are looking for a suit, do not look any further - YOU WILL NOT BE DISAPPOINTED !!
Excellent would recommend .
My second suit from Brooke Taverner, once again superb quality, fit and Service!