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How much does delivery cost and how long does it take?

 Country

Type

Cost

Delivery time

UK

Less than £15

£2.95

2-5 working days from date of order unless the item is delayed or due back from a store.  Please call 0800 915 0500 if you require assistance.

Sales period please expect 7-10 days delivery unless advised otherwise.

£15.01- £30

£3.95

£30 +

£4.95

Standard

£4.95

UK

CollectPlus

24hr Service

£4.95

CollectPlus is the UK’s largest store-based parcel service, offering customers greater freedom and convenience when receiving parcels.  With access to thousands of collection points throughout the UK through a nationwide network of local convenience stores, petrol stations and supermarkets, you can collect your parcel at a time that suits you – 7 days a week, early ‘til late...

UK

CollectPlus

72hr Service

£4.95

CollectPlus is the UK’s largest store-based parcel service, offering customers greater freedom and convenience when receiving parcels.  With access to thousands of collection points throughout the UK through a nationwide network of local convenience stores, petrol stations and supermarkets, you can collect your parcel at a time that suits you – 7 days a week, early ‘til late...

UK

Guaranteed Next Working Day Delivery

£9.95

Next working day provided order placed pre-noon the previous day. Delivery Monday- Friday. Signature required upon delivery. Please note that the warehouse is closed at weekends so any orders taken during this period will not be received until the following Tuesday.

UK

Saturday Delivery

£9.95

Saturday pre-noon delivery provided order placed pre-noon Friday. Signature required upon delivery. This is not guaranteed.

US

Standard

Please call

7-10 working days from date of order

Europe

Standard

See table below

7-10 workings days from date of order.

China

Standard

£35

10-15 working days from date of order

* All orders are subject to stock availability and where possible will be despatched within 5 working days.

* We cannot be held responsible for delays in receipt of goods due to unforseen circumstances by the carriers

* If an order has to go into the alternations department, this may take up to 10 days, unless otherwise advised.

* Please note that we cannot deliver during bank holidays.  Any order placed during these periods will be despatched at the earliest opportunity on our return.

* Please note that, during sale times, we get very busy and cannot guarantee Special delivery (next working day).

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International and Channel Island Orders

We can take orders over the phone so please call our customer service team between Monday-Friday, 8.30am-5pm on 01535 251900 who will be able to deal with your request

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Pricing and VAT outside of the UK

If you order Products from our Website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Brook Taverner has a policy of charging all customers the same throughout the world, so that the price paid in pounds sterling is the same wherever customers live (except for the cost of delivery). None of the significant additional administrative costs for overseas orders are passed on to customers. Equally, an effective reduction in prices through reclaiming VAT is not available.

Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

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What happens if some of my items are out of stock

Delivery costs are for a complete order and are regardless of the number of items ordered. You will only be charged once for delivery and you will not be charged additional delivery costs for any items sent separately due to stock issues.

Please note, if part/s of your order are out of stock we will by default wait until all the items are in stock before shipping your order. If you would like us to send your order as separate items, please continue with your order and then contact customer services free on 0800 915 0500

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Can my order be delivered the next day

UK Next day orders need to be placed before 12 noon the day before the required delivery date.(Subject to passing our security checks which can delay despatch).  These are guaranteed to be delivered by UK Mail the next working day. These will require a signature on receipt. Note: Deliveries are Monday to Friday only. There is a Saturday delivery if requested but this is not guaranteed.

Collect+ orders need to be placed before 12 noon the day before the required delivery date.(Subject to passing our security checks which can delay despatch).  If you select the 24hr service these are guaranteed to be delivered by the next working day. These will require a signature on receipt. Note: Deliveries are Monday to Friday only. If you order after 12 noon on Friday then you will not receive your order until the following Tuesday.

* Please note that we cannot deliver during bank holidays.  Any order placed during these periods will be despatched at the earliest opportunity on our return.

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Can my order be delivered overseas

We are able to despatch orders to overseas addresses. For further details, please call Freephone 0800 915 0500, or if you are calling from abroad call 01535 251900  (Monday to Friday 8.30am – 5pm).

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How do I change my delivery address

Please contact our Customer Services Department on 0800 915 0500 from Monday to Friday 8.30am – 5pm.

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Refunds

All refunds will be made as soon as the returned goods are received.  A full refund will be made, less the initial postage, if the products are received back in good a condition.  Postage will only be refunded if the goods were received by the customer damaged or in a condition not indicated. Please click here for more information

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How do I pay for my order

You can pay by any Visa, MasterCard, Delta, Switch, Solo, JCB, AMEX card or Paypal. To ensure that shopping on-line is secure, your credit/debit details will be encrypted through the HSBC payment gateway. Brook Taverner will not store any credit card details.


The prices displayed on our web site are in British pounds.


We currently authorise payment from your account at the time of order but debit the money from your account the same day as completing and dispatching your order, unless if you pay via paypal in which case we will take the money immediately.

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Can I cancel or amend my order once it has been placed

All orders are processed immediately, which means that we are sometimes unable to amend or cancel orders once they have been placed, so please do make sure you are happy with your order before placing it. If you require additional items, you can place a new order. If you do receive any items you no longer require or that are incorrect, you can simply return them free of charge under our no quibble guarantee for an exchange or refund.


If you have any problems or queries regarding your order after it has been placed, you can always call our customer services team on 0800 915 0500 or e-mail customerservices@brooktaverner.co.uk

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What happens if I do not receive my order in the timeframe

It rarely happens that our customers do not receive their order within the specified timeframe for each country; however, from time to time this does occur. If your parcel does not arrive please contact our Customer Service department on   0800 915 0500 or e-mail customerservices@brooktaverner.co.uk .  If you are calling from abroad the number is 01535 251900 and we will investigate the matter immediately for you.

* Please note that we cannot deliver during bank holidays.  Any order placed during these periods will be despatched at the earliest opportunity on our return.

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CollectPlus FAQs 

1. How do I select to have my order delivered to a CollectPlus collection point? When placing your order you will be able to choose CollectPlus as a delivery option on the Delivery Options page before you get to the Payment page of checkout.
2. Why is CollectPlus not available for my current order? Unfortunately some items can’t be sent to a CollectPlus collection point. This is probably because the item you wish to purchase is either too large or too heavy for this delivery method. Please note that this service is only available for suitable items being shipped to customers in the UK.
3. How many CollectPlus collection points are there? CollectPlus has thousands of stores throughout the UK and Northern Ireland. These could be your local Co-Op, McColls, Budgens or Spar, as well as many independently owned convenience stores and newsagents and petrol stations. Unfortunately there are no collection points in the Channel Islands or at BFPO locations at the moment.
4. Where is my nearest CollectPlus collection point? During checkout, when you select CollectPlus as your delivery method, you will also be able to select your nearest collection point. Alternatively the CollectPlus website offers a postcode or location search. Click here to find your nearest collection point.
5. When are CollectPlus collection points open? Nearly all CollectPlus stores are open early ‘til late, 7 days a week. The opening times for your local store will be shown as you choose your preferred collection point when placing your order.
6. How long will it take for my order to arrive at my chosen CollectPlus collection point? Once you have successfully placed and paid for your order, your item(s) will be processed and shipped to your chosen collection point. You will receive confirmation from CollectPlus via email and/or SMS once your parcel is available for collection. This will include your unique collection code. Parcels are delivered to CollectPlus collection points Monday to Saturday. A specific time for arrival cannot be given, please wait for your arrival notification from CollectPlus.
7. What do I need to take when I collect my parcel? Please take your CollectPlus collection code and proof of ID with you when you go to the collection point to collect your parcel.
8. When making a collection, what ID is accepted? CollectPlus collection points accept the following forms of ID: • Driving licence • Utility bill • Mobile phone bill • Wage slip • Bank statement • Cheque guarantee/credit/debit card • Bank/building society book • Passport • Cheque book
9. What should I do if I lose my collection code from CollectPlus? If you have lost the collection code sent to you by CollectPlus via email or SMS then please contact us to arrange for a new collection code to be issued, as you cannot collect your parcel without it.
10. What should I do if I don’t receive my collection code from CollectPlus? If you haven’t received an email or SMS from CollectPlus with your collection code and the parcel’s estimated date of arrival has passed, then please contact us as our Customer Service team will be able to help you.
11. Can someone else collect my order on my behalf? Yes, it is possible for someone to collect your parcel on your behalf, but they must have your proof of ID and your collection code.
12. What if my order includes back-order items? Your order will be split in two. Your in-stock items will be processed as usual for collection at your nominated CollectPlus collection point. Your back-order items will be processed and sent once they arrive in our warehouse. In this instance you will receive two notifications of delivery from CollectPlus and two barcodes, so do make sure that when you are collecting your back-order item that you take the correct collection barcode with you.
13. How long will I have to collect my parcel? Your parcel will be held at by CollectPlus at their collection point for 10 days before being returned to us. You will receive reminders from CollectPlus after 3 days and 7 days of the parcel arriving at the collection point if you haven’t already collected your parcel. If your parcel is returned to us it will be processed as a return and a refund will be issued. You may still be charged for the CollectPlus delivery cost.
14. What should I do if my parcel isn't available when I arrive at the CollectPlus collection point? Please contact us and we will look into it.
15. Once my order has been despatched, can I track it? Yes, CollectPlus provides a tracking service which allows you to see where you parcel is. CollectPlus will also provide SMS updates if a mobile number has been provided.
16. What should I do if I don’t want my order anymore? If, your order has already been processed, please do not collect the parcel from the CollectPlus collection point. Any uncollected orders will be returned to us after 10 days and a refund will be issued. You may still be charged for the CollectPlus delivery cost. #
17. What if I want to return an item I have collected from a CollectPlus collection point? If, when you pick up your parcel, you decide that you don’t want all or part of the order, or an incorrect item has been sent, please follow our normal returns process
18. Can my order be delivered the next day?Collect+ orders need to be placed before 12 noon the day before the required delivery date.(Subject to passing our security checks which can delay despatch).  If you select the 24hr service these are guaranteed to be delivered by the next working day. These will require a signature on receipt. Note: Deliveries are Monday to Friday only. If you order after 12 noon on Friday then you will not receive your order until the following Tuesday.
 

Europe Delivery Costs

County/State

Delivery Charge

Austria

£18.00

Belgium

£11.50

Bulgaria

£26.25

Czech Republic

£26.25

Germany

£12.65

Denmark

£12.65

Spain

£18.00

Estonia

£26.25

Finland

£18.00

France

£12.65

Guernsey

£10.00

Greece

£12.65

Hungary

£26.25

Ireland

£11.50

Italy

£18.00

County/State

Delivery Charge

Jersey

£12.65

Lithuania

£26.25

Luxembourg

£11.50

Latvia

£26.25

Netherlands

£11.50

Norway

£18.00

Poland

£26.25

Portugal

£18.00

Romania

£26.25

Russia

Please call customer services

Slovenia

£26.25

Slovakia

£26.25

Sweden

£18.00

China

Please call customer services