How much does delivery cost and how long does it take?

* All orders are subject to stock availability and where possible will be despatched within 5 working days.

* We cannot be held responsible for delays in receipt of goods due to unforseen circumstances by the carriers

* If an order has to go into the alternations department, this may take up to 10 days, unless otherwise advised.

* Please note that, during sale times, we get very busy and cannot guarantee Special delivery (next working day).

 International Orders

We can take orders over the phone so please call our customer service team between Monday-Friday, 8.30am-5pm on 01535 251900 who will be able to deal with your request

Pricing and VAT outside of the UK

If you order Products from our Website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Brook Taverner has a policy of charging all customers the same throughout the world, so that the price paid in pounds sterling is the same wherever customers live (except for the cost of delivery). None of the significant additional administrative costs for overseas orders are passed on to customers. Equally, an effective reduction in prices through reclaiming VAT is not available.

Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

What happens if some of my items are out of stock? 

Delivery costs are for a complete order and are regardless of the number of items ordered. You will only be charged once for delivery and you will not be charged additional delivery costs for any items sent separately due to stock issues.

Please note, if part/s of your order are out of stock we will by default wait until all the items are in stock before shipping your order. If you would like us to send your order as separate items, please continue with your order and then contact customer services free on 0800 915 0500

Can my order be delivered the next day? 

UK Next day orders need to be placed before 12 noon the day before the required delivery date.(Subject to passing our security checks which can delay despatch).  These are guaranteed to be delivered by UK Mail the next working day. These will require a signature on receipt. Note: Deliveries are Monday to Friday only. There is a Saturday delivery if requested but this is not guaranteed.

Can my order be delivered overseas? 

We are able to despatch orders to overseas addresses. For further details, please call Freephone   0800 915 0500, or if you are calling from abroad call 01535 251900  (Monday to Friday 8.30am – 5pm).

How do I change my delivery address? 

Please contact our Customer Services Department on 0800 915 0500 from Monday to Friday 8.30am – 5pm.

No Quibble Returns Policy 

This exactly as it says. If you are not satisfied with your goods, simply return them to us within 3 months of purchase and we will either exchange or refund you no questions asked (please note that items damaged through wear cannot be returned). We request that you use the pre-paid address label provided and enclose your delivery note, indicating the reason for the return. We recommend that you insure the returned items as we cannot be held responsible for goods whilst in transit to us. Please retain proof of postage.

If you are returning goods which you bought using a discount or offer we will adjust the refund accordingly. If you fall below the discount/offer threshold that discount or offer will no longer apply

How do I pay for my order? 

You can pay by any Visa, MasterCard, Delta, Switch, Solo, JCB, AMEX card or Paypal. To ensure that shopping on-line is secure, your credit/debit details will be encrypted through the HSBC payment gateway. Brook Taverner will not store any credit card details.
The prices displayed on our web site are in British pounds.
We currently authorise payment from your account at the time of order but debit the money from your account the same day as completing and dispatching your order, unless if you pay via paypal in which case we will take the money immediately.

Can I cancel or amend my order once it has been placed? 

All orders are processed immediately, which means that we are sometimes unable to amend or cancel orders once they have been placed, so please do make sure you are happy with your order before placing it. If you require additional items, you can place a new order. If you do receive any items you no longer require or that are incorrect, you can simply return them free of charge under our no quibble guarantee for an exchange or refund.
If you have any problems or queries regarding your order after it has been placed, you can always call our customer services team on 0800 915 0500 or e-mail customerservices@brooktaverner.co.uk

What happens if I do not receive my order in the timeframe? 

It rarely happens that our customers do not receive their order within the specified timeframe for each country; however, from time to time this does occur. If your parcel does not arrive please contact our Customer Service department on   0800 915 0500 or e-mail customerservices@brooktaverner.co.uk .  If you are calling from abroad the number is 01535 251900 and we will investigate the matter immediately for you.