Customer Questions & Answers
Can’t find the answer to your question? Ask it here http://www.brooktaverner.co.uk/contact-us.html and we’ll get back to you asap.
Q: On your 4 for £100 offer, may I have 4 different pattern shirts from the same collection?
A: When choosing 4 shirts for £100, you can select any 4 full priced shirts from across our collection.
Q: Can the sleeves be shortened please?
A: It is not possible for us to alter the sleeve length of our jackets.
Q: Is the four for £100 mix and match
A: When choosing 4 shirts for £100, you can mix and match across the range, and choose any 4 shirts from our full priced collection.
Q: Having a 44 inch chest but only being 5' 7" do you adjust sleeve and back length on coats. Laurie
A: Unfortunately, we do not have the facility to alter the sleeve and back length of our coats. The only alterations service we can offer is to hem trousers to your required leg length.
Q: was going to buy shirt 7776A which is advertised as £29.95 in your brochure but it priced at £60 on line. !!!!
A: To receive the same price as shown in your brochure, you need to enter the discount code shown on the back cover of your brochure into the 'promotional code' box provided on our website. This will then amend all of the prices online to match those shown in your brochure.
Q: How wide are these leather Brogue boots please - I am fine with a size 12 as long as they are fairly wide.
A: All of our shoes are a medium width 'F' fitting.
Q: What size does Medium cover ? I can't find a size chart
A: Our size Medium casual shirts are to fit a chest size of approximately 38"-40" and have an approximate collar size of 15.5".
Q: When I click on sizing for footwear, nothing comes up. Is size 12 the same as European 47?
A: UK size 12 is equivalent to EU size 47.
Q: Dear Sir/Madam How can one specify or choose button colour of gold or silver? Regards Kareem
A: The Reigate Blazer is only now available with gold buttons.
Q: What is the length if this scarf please?
A: The length of this scarf is approximately 180 cms, and the width is approximately 25 cms.
Q: Do your formal shirts have a breast pocket
A: Our single cuff classic fit shirts have breast pockets, but our double cuff and slim/tailored fit shirts do not have pockets.
Q: What does "easycare" mean ?
A: Our 'easycare' shirts will still require ironing, but as long as the washing instructions are followed, they will require less ironing than other 100% cotton shirts.
Q: How do I use my loyalty bonus
A: To spend your loyalty points you will need to place your order online and sign in to your online account using your email address and password. Once signed in, you will automatically be asked if you would like to spend your available points when you check out of your shopping basket.
Q: What is the chest sizes for your classic fit shirts - specifically 7714k - either medium of large?
A: The approximate chest size for our size medium casual shirts is 38"-40" , and for size large - 41"-43". These measurements are approximate, and may differ slightly between styles.
Q: Are these black bow ties ready tied or tie yourself, and if tie yourself how long is the maximum length?
A: Our Bow Ties are ready tied.
Q: With overcoats do I need to order a bigger size than normal to accommodate the clothes underneath?
A: No, order your normal size and it should fit ok. If for any reason there is a sizing problem we are very happy to do an exchange for another size.
Q: When do you take payment?
A: No money will be taken from your account until the garments are dispatched unless payment is taken by Paypal where we will take the money immediately but hold it in our Paypal account until dispatch. If the order is split and the goods are sent at separate times then you will only be charged for the items that have been dispatched
Q: Are all your items in stock?
A: Stock is not guaranteed. Normally we are able to supply stock for all orders and very rarely have a problem with this. If there is any problem with stock customer services will be in touch within 24 hours.
Q: Can I return trousers that have been altered?
A: Yes you can return any unworn trousers that have leg length above 29.5".
Q: How much are alterations on trousers?
A: Alterations are FREE.
Q: I would like to see the products before I buy them. Do you have a shop?
A: We have three of our own stores, a number of concessions and nationwide stockists who stock our products. They can be found here http://www.brooktaverner.co.uk/stockists/
Q: If I return an item will I be charged for a second delivery?
A: No – all standard delivery is free
Q: How wide are the hems on your trousers?
A: You can find the information on our sizing guide here http://www.brooktaverner.co.uk/size-guide/
Q: The sizes on your website won't fit me. Can you make me a special size or adjust one of your other sizes?
A: The only products we can do adjustments to are the trouser lengths which are available at various leg lengths, or a 36inch unfinished size for you to do yourself. No other products can be adjusted in size
Q: Are your garments made in the UK?
A: All garments are made off-shore-not in the UK. A number of our fabrics are woven in the UK.
Q: I bought something from a local stockist, what do I do if I want to return it?
A: You would need to take it back to the shop that you bought it from. When you buy something from one of our retailers, you would have to comply with their returns policy (not ours), and take it back to them.
Q: What is your returns policy
A: No quibble guarantee – return unused and we will refund or exchange within 3 months. Please use the return form on the back of the delivery note. Returns are free – use the prepaid address label provided located on the front of the delivery note. Please note that we do not accept the return of items that have been damaged. You can find more details here http://www.brooktaverner.co.uk/returns/
Q: How long does a refund take
A: We aim to refund any money to your card within 1 working day of receiving your returned items. However it may not show on the customer’s credit card statement for up to 7 working days
Q: Where can I find out the delivery costs
A: You can find all the delivery costs here http://www.brooktaverner.co.uk/delivery/
Q: Where can I find a sizing chart
A: You can find the size chart here http://www.brooktaverner.co.uk/size-guide/
Q: What is the main office number for quick answers
A: 0800 915 0500
Q: What do you do
A: We are an online retailer of menswear.
Q: What does Super 100's and Super 110's mean?
A: The number stands for the quality of wool used to make the fabric. The higher the number the better and finer the wool quality.
Q: Where there is an offer of two pairs for the special price quoted can they be of different colors?
A: Yes, you can order different colours of the same trouser as part of the special offer.