If you are not satisfied with your goods, simply return them to us within 28 days of purchase, unused and with their original packaging, and we will either exchange them or refund you (please note that altered products and items damaged through wear cannot be returned). We request that you use the pre-paid address label provided and enclose your delivery note, indicating the reason for the return. We recommend that you insure the returned items, as we cannot be held responsible for goods whilst in transit to us. Please retain proof of postage.
If you are returning goods which you bought using a discount or offer, we will adjust the refund accordingly if you fall below the discount/offer threshold, as that discount or offer will no longer apply
You can write to, email us or telephone us.
Brook Taverner Ltd Haincliffe Road Keighley West Yorkshire BD21 5BU Tel: 0800 915 0500