Order system good. Return process good. Replacement process still unknown.
I continue to have a good experience of Brook Taverner. Currently I am in the middle of getting a new suit. The order was despatched quite quickly - it took under a week to get it and the suit is as nice as it looks in the advertising. However, the jacket was a bit big, so I have despatched it back and requested a size smaller. The returns process was really good. I can't yet comment on the replacement process as this is still underway, but I am hopeful.
Fantastic service with great products at a decent price.
Everything went well all got delivered on time in great boxs. Products fab and easily exchaged as some of the shirt sizes were too big even for me! Well done
Excellent service for excellent product
Good size guide meant that the correct size suit could be ordered first time. Just need some warm weather to wear my suit!
Good value, decent quality
I bought a lightweight travel suit in the sale to wear on business trips to the Middle East. Delivery was on time and the quality looks fine. I also like the fact that they have a wide range of sizes for the bigger bloke.
Fast efficient service. Quality of both suits very good indeed. Highly recommended.