Completely satisfied.

Very pleased with the jacket. Very good quality and as a sale item better than excellent value

This is a cool jacket, beautifully made and warm to wear. Has a slight fleck of orange through the cloth which really lifts the colour. Friend spotted mine went on the website to order and found virtually sold out except for v small and v large sizes. No surprises there. I have found if you shop on this website be sharp the popular items disappear quickly. Loyalty points are a real bonus too!

The jacket tried on looks ok. The colour reproduction in your catalogue is not good, eg navy blue. The skill in matching colours lies in the work done on the printing plates, so if the problem continues find another priter/plate maker combination. The standard 35" sleeve length of shirts is too long for me. Maybe the standard sleeve length is ok for most of your customers but I need a max of 34" & I wonder how much business you lose because of fixing the standard at 35". The jacket I bought is ok round the waist but I wonder if a 38" chest with a slightly wider waist would help you (I do appreciate the issue of where you pitch dimensions and defer to your experience as to what decisions you make). A competitor, Lands End, offers free trouser hemming.

Very pleased with this product and Brooke Tavener's service

Excellent quality product.

Excellent service, as usual. Delighted with both jacket and two ties - well made and good quality