The service received from Brook Taverner is only surpassed by the quality of the items. If in the event of a return, usually due to my own sizing issues, the refund is prompt and with no quibbles.
Love to shop here
large choice, very easy to handle shop and ordering function, superb product quality, perfect fit, prompt shipping and reasonable prices
Extremely helpful Customer Service …
Extremely helpful Customer Service lady. Retrieved what I wanted from a shop and had delivered to me well before date promised. Suit just as I expected.
Quick delivery. Suit fitted perfectly. Well made and very smart.
I haved frequently dealt with this …
I haved frequently dealt with this company with satisfaction. On the occasions I have found it necessary to return items mainly to change a size, the refund process has been explicit, easy and quick. Items have been received on time and well packed. Clothing is of a high quality and the overall service has been refreshingly polite and professional.
Everything as it should be
Everything as it should be
First rate suit
Product and price first rate. Had to go one size up on the jacket replaced within a week excellent fit !
Excellent customer service and quick …
Excellent customer service and quick delivery.
Not off to the best start
Updated - got the parcel just in time the day after and an offer to refund postage so I think 4* would be a fair reflection. Not off to the best start. Paid for next day delivery in order to get the suit in time for a wedding but it never arrived. No phone call or email to explain why. Sat for an extra half an hour at work waiting for it to arrive within the delivery time stated on the text but never came. This review will be updated should i get a call first thing tomorrow with a solution on how they get the suit to me before 10am and of course a refund of the next day delivery charge (which coincidentally is double the price the courier actually charge).
All items were of the excellent quality I have come to expect. The suit looks just great!
Fantastic quality and value backed up by great servic
Have made a number of purchases since becoming a convert this summer. The quality of the clothes is top drawer, the fit is excellent even for a big guy like me and the communication and after sales service for exchanges is very impressive.
speedy delivery, comes with suit bag, excellent suit. Didn't fit but not their fault.
Great products, Great Service
bought 2 x three piece suits
Rachael G was so helpful and accommodating. Putting the customer first. Thank you
I have been extremely satisfied with the quality and value of the purchases made.
Quality Products Matched Only By Service
I have bought at least a half dozen jackets from Brook Taverner which I wear to work, and they still look great today even though some are up to five years old! Just bought two fabulous three piece suits, Chivenor and Tennyson and the quality is superb as remarked on favourably by everyone who commented at a recent wedding: in fact I ought to ask Brookies for some commission because the number of recommendations I gave them simply must have resulted in loads of business! Superb products delivered to your door, what more could you ask for?
Great service. Great quality products. Would highly recommend.
Excellent telephone response, goods arrived as promised, and of the expected quality