Please read the following carefully. By using this website the “user” or “you” agree to the following terms of use.

(1) Ordering

You can order products:
1. on this website, or 2. by telephoning, or 3. by post.

If you have placed your order on-line, we will quickly send you an e-mail to confirm that we have received your order. The email confirmation will be produced automatically so that you have confirmation of your order details.

(2) Customer Service

Should you require advice on products, availability or sizing, simply call Freephone 0800 915 0500 (Monday – Sunday, 8.30am-5pm) and our knowledgeable staff will be happy to advise you.

(3) Prices

All prices on Brooktaverner.co.uk are correct at time of publishing.

We try to make sure that the prices on our website are accurate however, we will need to validate the price before we process your order. We also aim only to display items which are in stock and can be dispatched quickly. If we are unable to supply a particular item that you have ordered, or if the correct price for an item is different from the price on your order, we will notify you as soon as we can after receiving your order. We may offer a replacement or upgraded item as a replacement, but if this is not to your satisfaction, you may cancel your order.

You will be able to select your delivery options and costs before you submit your credit card details. If you order offline you will be notified of delivery costs.

No money will be taken from your account until the garments are despatched. If the order is split and the goods are sent at separate times then you will only be charged for the items that have been despatched.

(4) VAT

Prices include VAT for all UK purchases. For all orders outside the UK, please call our Customer Service team on Freephone 0800 915 0500 (Monday – Sunday, 8.30am-5pm).

(5) Payment

You can pay by any Visa, MasterCard, Delta, Switch, Solo or JCB card. To ensure that shopping on-line is secure, your credit/debit details will be encrypted through the [HSBC] payment gateway. Brook Taverner will not store any credit card details.

The prices displayed on our web site are in British pounds.

We currently debit money from your account only on the same day as dispatching your order.

No money will be taken from your account until the garments are despatched. If the order is split and the goods are sent at separate times then you will only be charged for the items that have been despatched.

(6) Delivery

We aim to despatch all items within 6 weeks of order receipt, fabric stock permitting. When this is not possible we will contact you. If we are unable to include all items in one delivery, we will only charge you once for postage and packing.

(7) Overseas Delivery

We are able to despatch orders to overseas addresses. For further details, please call Freephone 0800 915 0500 (Monday – Sunday, 8.30am – 5pm).

(8) Returns

Select tailoring offers a product that has been specifically made for you. We accept that if there is a manufacturing fault we will refund you in full. However, if the fault is due to customer error then Brook Taverner cannot be held responsible. Brook Taverner will endeavour to help and correct faults where possible but these will incur and alteration charges where necessary.

If you do need to return an item we recommend that you insure the returned items, as we cannot be held responsible for goods whilst in transit to us. Please retain proof of postage.

You can write to, email us or telephone us.

Brook Taverner Ltd
Haincliffe Road
Keighley
West Yorkshire
BD21 5BU
[email protected]
Tel: 0800 915 0500

(9) Help and Advice

We are here to help. Whether you want to check availability, get advice on sizing or discuss an order you’ve already placed, we want to make things easy for you. So call us or email us with any queries.

(10) Our Responsibility

We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data, consequential loss in circumstances which are beyond our control.

We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from Brooktaverner.com

You will be responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us as a result of your misuse.

We make no promise that our website will be uninterrupted or entirely error free. Because of the nature of the Internet, the shopping online service is provided on an “as is” and “as available” basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.

(11) General

We may change or withdraw any part of our website, or may refuse you access to the website at any time if we consider it necessary.

We reserve the right not to provide or fulfil any order that is given in good will or otherwise.

(12) Copyright / trademarks / Data Protection

All content included on this site including but not limited to web site design, text, graphics, audio clips, visual clips, logos, and the selection and arrangement thereof are the property of Brook Taverner Limited or its suppliers and are protected by UK and international copyright laws.

All software used on this site is the property of Brook Taverner Limited or its software suppliers and is protected by UK and international copyright laws. You may view, copy and print portions of our website for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose.

Any personal information collected on this site will solely be used to complete your order. Personal information collected during your order will not be sold or used by ourselves or any third party in accordance with the UK Data Protection Act 1998.