I am very much satisfied with not only the service provided by Brook Taverner, but the professionality and personal care offered. The suits are of exceptional quality and it is indeed due to the combination of both service and quality that I continue to use them as my sole provider for formal wear. I am now looking into their more casual selection and have gazed upon some must have essentials'

Clint Fred

I am writing to let you know that I recently purchased a Brook Taverner Lincoln jacket through your on-line shop. The fit is good and I am very pleased with it - much in line with the blazers and jackets that I have bought in the past

Stephen Lawrence - Lincoln

My Taunton jeans were delivered today. They really are excellent, both the fit, the colour and the very nice material. You really do offer superb service. I am delighted.

Martin Hamilton - Taunton Jeans

Your service as a company is without doubt second to none and the product range and quality excellent

Colin F Bell

I am very impressed by the prompt and courteous way that your company dealt with my letter

Mr Edmunds

Many thanks for you prompt response. They have arrived and are a perfect size. What a good company to deal with.

David Gutteridge

Today I called upon one Allans Menswear in Petworth and had a productive meeting. In no time he had spoken to your office, and shortly you and he will have another satisfied customer. Thank you for all your help.

John Turnbull

Thank you so much for your extremely quick delivery, much appreciated. Suit is excellent value for money. Will recommend you to all of my colleagues.

Roland Correa - Dinner Suit

What a great service! I had ordered an Esher suit and got the jacket size wrong. Getting it replaced was easy and efficient. Not only am I impressed with the suit but your whole service is top class.

Ordered two pairs of corduroy trousers from you, both size 34 waist. One fitted me perfectly, the other (because my waist is actually 35) was too small. I sent the smaller one back to you asking if you could find a slightly larger cut waist. These have now been returned to me and I was delighted to find that you have either fitted or altered the waistband to 35. In this day and age I hardly dare to expect this kind of help, particularly with 'direct' merchandising and I would just like to say thank you very much indeed for your efforts - I shall certainly use your services again.

Brian McEvoy - Cords

The trousers on the above numbered order have been received. I am pleased to respond to your request for comments on your standard of service: order placed Saturday 14th Nov, received Tuesday 18th Nov. How can you improve on that? !! Excellent service; many thanks.

NM Clews - service

I ordered from you in the late morning of Tuesday this week a new jacket. I was most surprised and highly delighted to receive it just over twenty-four hours later. You ask Can we improve? With such service I personally can see no area for improvement. Thank you for your service and thank you for a superb jacket which I shall much enjoy wearing.

Richard Wood - service/Ayr jacket

I do apologize for all the trouble I seem to put you through, one thing certainly shows , you and your firms attention to Customer care are indeed very laudable.

My sincere apologies to you, and my congratulations on your patience.

John Sharman - Customer Care

Very much regret I do not like the style and would appreciate a refund. Your service is excellent and I will return

Mr.J.Bryan - Dinner Suit

I have now received the coat and am very pleased with it. I would also like to express my thanks for the trouble you took in finding one for me as I understand that did not have any left in stock.

Stephen Lawrenece - Croydon Overcoat

May I write to thank you very much indeed for the trousers which arrived this morning - they are just what I wanted and you kindness and consideration surpasses all understanding, as I has almost given up hope.

You have restored my faith in humanity and I only wish that there was someway in which I could return the favour.

Mr E Austen Johnson MBE - Trousers

Now that's what I call service! I received an email from your despatch early this morning saying on the way. By 11.30am they had arrived!

Both the jacket and the suit are excellent. Just had a very quick try on and they seem to fit very well indeed.

Thankyou very much for such excellent service and your good recommendation on the suit.

Mr.Sayer - York Suit and Aviemore Jacket

Both of these jackets arrived today (co-incidentally delivered within a couple of minutes of each other in West Sussex and West Yorkshire) and I want you to know that both Ted Gay and I are delighted with the excellent quality and good fit.

Mr. C Melia - Aviemore

Hi, my husband ordered a peebles jacket from you yesterday, it arrived today. We wanted to say how fantastic we think your company is, and the service top rate. Rachael who took the order was wonderful, and we will be recommending you very highly. Thank you

Mrs.J.Richardson - Peebles Jacket

A note to say that I have today received the 38 trousers for the suit. I have tried them on with the jacket and it all feels and fits perfectly. I am delighted with it all and am seeking an early occasion to wear it

I am very pleased with it all and thank you very much.

Roy Bricknell - Kerly Trousers

Hi, my husband ordered a peebles jacket from you yesterday, it arrived today. We wanted to say how fantastic we think your company is, and the service top rate. Rachael who took the order was wonderful, and we will be recommending you very highly. Thank you

Jessica Richardson - Peebles

I received the replacement jacket today which is a most satisfactory replacement. Thank you for your exemplary customer service.

Doug Rynas - Windermere

What wonderful service!! The above order received 9.30am today although placed only yesterday. Unfortunately I have had to return the item - 8428B Truro Cotton Stretch Chino Caramel - as the waist (40S) was far too large. I have requested a 38S replacement which I hope that you will also have in stock.Many thanks, John Kane

John Kane - Truro

What an excellent service you provide, and the quality is very good as well. I will certainly use you again.

I have just taken delivery of the two suits that I ordered on Saturday. The speed of delivery and the quality of the goods is exceptional. I would have no hesitation in recommending your company.

Robert Dellow

It has arrived and we are very pleased with our first order; also with this very efficient information about delivery. Most impressive! Veronica Andrewes.

Mrs Andrews

I have now received the jacket I ordered and am delighted with it, its fit perfectly.

Thank you very much, your customer service was excellent, I shall certainly return to your website for future purchases.

Mr.T Underwood - Saxony

Dear Brook Taverner Limited, Just a note to say how delighted I am with my two new suits, both fitting exactly right and just right or the long hot summer to come. As an O A P I really appreciate the very generous discount you have given. Thank you very much.

Alan S Holden -Suits

I have received my beautifully packed order today and I write to say I am absolutely delighted. The suits are well made, the fit is excellent, the packaging so well done and I am so impressed by the hangers, suit carriers and the washing instructions. Congratulations on an excellent and first class product and the presentation.

Rev EWC Bale - Esher and Guildford Suit

Today I have taken delivery of my two suits and I felt I had to write immediately to say how very satisfied I am with every aspect of my business with your company, commencing with the sales-lady who was so pleasant, helpful and efficient.

You ask how you could improve your product range and service. Frankly, I cannot suggest anything you could improve upon. I say that without flattery. The suits I ordered fit perfectly as well as being the correct size. The quality of the cloths and the workmanship and finishing are really first class. All these factors go to make this a most satisfying experience.

Edwin Ellis - Walton and Esher Suit

Dear Sir/Madam, This is just to say a big thank you for your excellent service and quality material. I placed my order yesterday afternoon (March 19) and it arrived this morning (March 20) The suit and jacket fitted to a T. I've always ordered my clothes by mail order and I must say that Brook Taverner is by far the best mail order company I've dealt with. So, from now on I'll be placing my clothes mail order from you! Thank you once again.

Desmond Davies - Shipton Suit and Cayton Coat

Just a big thank you for the two great suits I received today. I didn't think you could improve on perfection but you have

Geroge Tomkinson - Suits

Further to my earlier e-mail. My suit has now arrived and I would like to put on record my appreciation of the speed of your service and the quality of your product. If all British companies behaved like this perhaps we would not be in the current mess!

Vic Bannister - Suit

Many thanks for your help and patience. Again I have to say it is a pleasure to do business with your company. The 0800 number and helpful voices at the end of the phone makes all the difference - not forgetting the free no quibble returns service. I am afraid I cannot be bothered to do business with people with high premium rate numbers and answer phones that hold you on for 10 minutes to make money!

Mrs S Beeson - Esher

I am a new customer having recently received your mail order brochure. With some apprehension I placed an order for two Shipton suits.

The order was made by telephone on 23rd March, your staff member was very pleasant and efficient. On 25th March I was surprised to receive the suits which were presented and packed in very good order.

The suits in all respects i.e. material quality, colours, fit and finish exceed my expectations.

I wish your business success in the future.

Mr. A R Carter - Shipton Suit

Thank you for the confirmation, and in fact the trousers arrived today.They are very nice indeed, and came nicely packaged with your catalogue and so forth which I will find helpful.

So, thank you for your good professional service.

Mr. Green - Hastings

Have received the package, Thank You, very impressed on your excellent sevice Kind Regards, John Sharman.

Mr.J. Sharman - Esher

My order was received safe and sound sooner than l expected. I am delighted with the items received and the service provided.

Mr R. Parkinson - Walton and Esher

Wow, what can I say!

I put my order for a suit in a 11.00 am and it arrives within 24 hours.

I am also so pleased with the fit and the quality. Thank you very much.

I believe that the recipe for a great company is:- having the right product in the right place at the right time and at the right price. Mix into this a large portion of enthusiasm for the product and an equal amount of world class customer service ..........

and that is the Brook Taverner experience


Further to our telephone conversation earlier this evening, once again I've been thoroughly impressed at the degree of trouble you have been prepared to go to in fulfilling my order. Thank you again.

PW Hancock

My order has arrived, and I was delighted with it. Many thanks indeed.

Mr.H.Tresder - Whitby

The suit arrived early today. Fantastic fit. I'll be purchasing from you again.

Paul Bean - Ovett Suit

Just to say thank you for the order received last week. My husband is delighted with the fit and quality of his new clothes. I was particularly impressed by the speedy delivery - within two days of the order.

Angela Loggie - York Suit, Camberley Jacket and Worcester Trousers

Just to let you know, received our order today.It was so nice to have something so beautifully wrapped and the trousers are fantastic for fit, comfort and style. Husband very pleased and so am I. Big Thank you.

Mrs M Rhys - Bude and Montana

I ordered from you a pair of trousers on 22nd May. Delivery was made on 28th May. The packaging was the best I have ever has from a mail order company. It was so good I left it 24hrs to enjoy.

By-the-way the trousers are an excellent fit

Mr. S Nixon - Hasting cords

It's not often that I write in praise or thanks, but on this occasion I believe it's due. My father passed on your details to me after purchasing two suits for himself. I subsequently took advantage of your recent offers on suits and blazer and trousers. Your sales staff, when I phoned my orders through, were friendly and helpful. Whilst there was a small delay in completing my first order you kept me informed. On receipt of my purchases I was delighted with the quality and the fit of each of the items ordered. I would not hesitate to purchase again. Thank you

Mr. T Bull - Ilkley, Bude and Worcester

I had to write at once to thank you for your exemplary completion of my order - a very well-fitting suit, an excellent fabric, together with a free suit bag. And what a service! My order was placed on Tuesday and delivered today, Thursday, hundreds of miles distant from you. Thank you again.

Mr. J.B. Coquet - Ovett

I am most impressed with you service. I ordered a pair of trousers yesterday and they arrived this morning, at my home in Sussex, at 0945hrs. I was able to track the delivery and I notice that the time taken between arrival at Hatfield depot and leaving Hatfield depot was exactly three minutes, arriving at 0115hrs and departing at 0117hrs. You can`t get better than that! As a bonus the trousers are an excellent fit. Best regards. Gordon Wren.

Mr. Wren - Canterbury trousers

Just a line or two to illustrate the speed of your services:

I telephoned and order early on Saturday morning 16 may and received the good on Tuesday 19th May around noon. I telephoned an order early Wednesday 20th May and received the goods the following day before noon. I telephoned an order Friday 29th May just after 1pm and received the goods on Tuesday 1st June just after 1pm

There is no way you can improve on such speed of delivery times. Nor can I see how you can improve on the excellent quality of jackets and trousers ordered as above. The fabrics used and the style, cut and fit of the jackets and trousers are excellent - 100% satisfactory.

Thank you and your staff for your excellent service.

Mr. V. Cox - Jacket s and trousers

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