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A: We can ship to Canada and you can select this option when checking out of your order.
A: Generally, all of our classic fit, single cuff shirts have a chest pocket, and our tailored fit and double cuff shirts do not have a pocket. It will also be stated in the online item specifications if a particular shirt has a chest pocket.
A: The sleeve length of our shirts are measured from the centre of the yoke under the collar to the end of the cuff.
A: Our comfort waistband is designed to offer a little extra 'give' of up to 1/4".
A: Our long fitting jackets will be approximately 1" longer in the sleeve and back than our regular fit.
A: Our easy care shirts will still require some ironing, but if the washing instructions are followed, they should be easier to iron than other cotton shirts, whereas the non-iron shirts should not require any ironing if the washing instructions are followed.
A: All our shoes are available only in an 'F' fitting.
A: The centre back length of our formal shirts is approximately 87 cms, but this can vary slightly between styles.
A: You can mix and match across the range and choose 2 different colours for £85.
A: Our ties are approximately 8 cm at the widest point.
A: When choosing 4 shirts for £100, you can select any 4 full priced shirts from across our collection.
A: It is not possible for us to alter the sleeve length of our jackets.
A: When choosing 4 shirts for £100, you can mix and match across the range, and choose any 4 shirts from our full priced collection.
A: Unfortunately, we do not have the facility to alter the sleeve and back length of our coats. The only alterations service we can offer is to hem trousers to your required leg length.
A: To receive the same price as shown in your brochure, you need to enter the discount code shown on the back cover of your brochure into the 'promotional code' box provided on our website. This will then amend all of the prices online to match those shown in your brochure.
A: All of our shoes are a medium width 'F' fitting.
A: Our size Medium casual shirts are to fit a chest size of approximately 38"-40" and have an approximate collar size of 15.5".
A: UK size 12 is equivalent to EU size 47.
A: The Reigate Blazer is only now available with gold buttons.
A: Our single cuff classic fit shirts have breast pockets, but our double cuff and slim/tailored fit shirts do not have pockets.
A: Our 'easycare' shirts will still require ironing, but as long as the washing instructions are followed, they will require less ironing than other 100% cotton shirts.
A: To spend your loyalty points you will need to place your order online and sign in to your online account using your email address and password. Once signed in, you will automatically be asked if you would like to spend your available points when you check out of your shopping basket.
A: The approximate chest size for our size medium casual shirts is 38"-40" , and for size large - 41"-43". These measurements are approximate, and may differ slightly between styles.
A: Our Bow Ties are ready tied.
A: No, order your normal size and it should fit ok. If for any reason there is a sizing problem we are very happy to do an exchange for another size.
A: No money will be taken from your account until the garments are dispatched unless payment is taken by Paypal where we will take the money immediately but hold it in our Paypal account until dispatch. If the order is split and the goods are sent at separate times then you will only be charged for the items that have been dispatched
A: Stock is not guaranteed. Normally we are able to supply stock for all orders and very rarely have a problem with this. If there is any problem with stock customer services will be in touch within 24 hours.
A: Yes you can return any unworn trousers that have leg length above 29.5".
A: Alterations are FREE.
A: We have three of our own stores, a number of concessions and nationwide stockists who stock our products. They can be found here http://www.brooktaverner.co.uk/stockists/
A: No – all standard delivery is free
A: You can find the information on our sizing guide here http://www.brooktaverner.co.uk/size-guide/
A: The only products we can do adjustments to are the trouser lengths which are available at various leg lengths, or a 36inch unfinished size for you to do yourself. No other products can be adjusted in size
A: All garments are made off-shore-not in the UK. A number of our fabrics are woven in the UK.
A: You would need to take it back to the shop that you bought it from. When you buy something from one of our retailers, you would have to comply with their returns policy (not ours), and take it back to them.
A: We aim to refund any money to your card within 1 working day of receiving your returned items. However it may not show on the customer’s credit card statement for up to 7 working days
A: No quibble guarantee – return unused and we will refund or exchange within 3 months. Please use the return form on the back of the delivery note. Returns are free – use the prepaid address label provided located on the front of the delivery note. Please note that we do not accept the return of items that have been damaged. You can find more details here http://www.brooktaverner.co.uk/returns/
A: You can find all the delivery costs here http://www.brooktaverner.co.uk/delivery/
A: You can find the size chart here http://www.brooktaverner.co.uk/size-guide/
A: 0800 915 0500
A: We are an online retailer of menswear.
A: The number stands for the quality of wool used to make the fabric. The higher the number the better and finer the wool quality.
A: Yes, you can order different colours of the same trouser as part of the special offer.