US RETURNS PROCESS

Re-pack the item(s) you want to return into the same box/bag and provide the information below to our customer service team ([email protected]) who will then organise your return.

• Name
• Order Number
• Full Collection Address (if applicable)
• Telephone number
• Email Address
• The SKU of the item(s) you are returning (this will consist of 4 numbers with a letter at the end and can be found on your delivery note).
• Please tell us if you want a collection from an address of your choice, or if you’d like to drop it off at a service point. If collection, please give details of ideal date and time, as well as any instructions for the courier.

DHL Collection (Address of your Choice)

You will receive an email from DHL that has two attachments, a TRANSPORT label and a WAY BILL label. On the email, click “Confirm, Modify, or Cancel Pick Up”, please check the details match those you provided, and confirm accordingly.

Attach the WAY BILL label to the outside of the box or bag so it can be clearly seen and that the bar codes can be scanned. Keep the TRANSPORT label to give to the driver. Once collected, track via the following URL: https://www.dhl.com/gb-en/home/tracking.html?locale=true

Once delivered to Brook Taverner we refund the cost of the item to the payment method used.

DHL Drop Off (Via a Service Point)

You will receive an email from DHL that has two attachments, a TRANSPORT labe and a WAY BILL label.

Attach the WAY BILL label to the outside of the box or bag so it can be clearly seen and that the bar codes can be scanned. Note that you do not need the transport label for a drop off.

Search for a local DHL service point at this link DHL - Global Service Point Locator

• Fill in the Country / Region
• Fill in Place or Zip Code and Select your address
• Select the Send Shipment Service box
• Choose I have a DHL account or return shipment option/li>
• Choose I have printed a DHL label handling option

Take the parcel and drop off at the Service Point and track via the following URLhttps://www.dhl.com/gb-en/home/tracking.html?locale=true

Once delivered to Brook Taverner we refund the cost of the item to the payment method used.