VIP

Eight Enormous Benefits of Being a VIP Customer

1. Premium Next Day Delivery On All Orders

All VIPs have access to our Premium Delivery Service. This means that as long as your email address matches the one in our records, all orders (whether as a guest or when signed in) will automatically be placed through our next day delivery service (normally £9.95) completely free of charge. Note that the cut off time for next day delivery is 12pm and excludes bank holidays and weekends, but there’s no limit to the amount of orders you can place!

2. Updates of Available Loyalty Points

If you weren’t aware, every £10 spent on Brook Taverner clothing equates to £1 worth of points added to your online account. We know that life can be busy and sometimes we forget about one or two of the numerous benefit that comes with being a valued customer, but your VIP status means we’ll update you regularly with point updates, ensuring they never go to waste.

3. Priority VIP-Exclusive Customer Service Email Address

You’re our most important customer and therefore if you have a question of any kind, we want to answer it as quickly as we can. Simply email the below email address and your query will arrive to us as a priority and will be dealt with as quickly as possible 7 days a week.

Just email your exclusive VIP address: VIP@brooktaverner.com

4. Entry into Exclusive Monthly Prize Draws

Over the course of 12 months, we’ll be giving away in excess of £1,200 to VIP customers in the form of Brook Taverner gift vouchers. Every month we’ll randomly select one VIP customer who has placed an order and reward them with a £100 voucher!

5. Exclusive Free Delivery Code For Family and Friends

If premium delivery for you wasn’t enough, as a thank you for your custom we are offering your friends and family FREE standard delivery on their orders. All they need to do is use code: FAMILY at checkout. Note that this code is only accessible through the VIP banner on your emails and the above URL link, and the code is regularly updated.

6. Provide Opinions On Current And Future Collections

As one of our best customers, it is you that we cater our ideas and designs for. Therefore, who better to ask for input on current and future collections than you? Through our VIP emails, we’ll regularly ask for your input which will be directly passed on to our merchandising and buying teams to ensure we always offer something for everyone.

7. 24-Hour Early Access To Sales

Sale periods are often the busiest times of the year. We understand that sometimes if you’re late to the party, some garments and sizes are whittled down early. As yet another thank-you for being one of our best customers, we will provide you with 24-hours’ notice of any upcoming sale to let you have your pick of the bunch before anyone else.

8. Ability to Pre-Order New Season Garments Before General Release

Our collections take years of planning before being available for general release and to celebrate your custom, we will provide you with at least 3 days browsing time and the ability to pre-order new season garments. This means that you could have browsed, ordered and even worn your garment before anybody else even knows of its existence!

 

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